Job ***

I bought a phone at Telkom on the 25th of March 2020 after 3 months the device speaker was no longer functioning, so i had to return it back .

It was a struggle for my phone to be taken for repairs reason being that i did not buy it in the same branch Telkom Sandton city store.

Well finally my phone was booked off on the 14th August 2020 and i signed agreement stating that i will get my phone back with 30 days.

But that did not happen so i went back to the branch in october to enquire then i was told that i will be informed by sms once my phone is ready .

I waited another 2 more weeks then no sms , so i decided to go back and enquire again i was given the same theory .

I felt that this was now getting out of control so i spoke with the store Manager by the name Tatenda Nyarota .

He was also not helpful at all infact he was the worst he told me that there's nothing he can do about the issue as its not his responsibility to repair my phone but the technical team .

I could not believe that response from him as the store manager , so asked him what the way forward now he said there's nothing to be done i'll just have to wait for sms.

I had to ask him to do follow up with the technical guys he seemed not so interested, few days later he send me an email which did not make any difference as there was still no solution to it.

Early this month i sent him email to do follow up on my device he just ignored my email.

So on the 10th of November 2020 i went to the branch again and met him , he was still clueless about my device i asked him again to call technical team he did call but could not get through them.

Then he Gave me three different cellphone contacts for me to call and do follow up myself this was a very shocking and bad customer experience i had to go through with Telkom. So i told him that i will not call any contact all i want is my phone then he said he does not have my phone .

I asked him again so what is the way forward from now on he said nothing but to wait for communication from Admin Team.

I told him that im exhausted of going back and forth so i will take legal action with 48 hours of reaponse he said its ok i can do that.

Wow till today no response i guess ill have to take legal action then. Bad service from telkom sandton city and the store manager Tatenda.