Job not done. Bad attitude.

Dear Sir/Madam<br> Five weeks ago on the 6th November 2015, I report a noise on my line. Someone called Ronald came out. He walked around the house, looked at all the lines everywhere upstairs and downstairs and outside. He could not find out what was wrong but needed to see where the line goes into the house. He could not find it and said that he would arrange for a \line locator"to come out. He assured us that he would make the arrangements for a line locator and that I should not do it. Nothing happened. <br> <br> I reported the matter again to Telkom and someone called Shaun turned up. He had no idea what happened before and wanted to start from the beginning. He walked around all over the house inspected everything everywhere and could not find anything wrong. He promised to speak to the area manager Mr John Sisam about the line locator. Afterwards I discovered that Shaun disconnected the line that had the problem"