Job No: PRE165713

I took a contract with Telkom Mobile in Oct 14 for a Blackberry Z3. In Dec 14 the phone crashed, it was submitted to the Gateway Branch of Telkom, they sent it in for repairs & stated that the phone was in good condition & there was a software problem. I have been trying from January 15 to get the phone replaced, as after numerous phone calls & emails, the phone was quoted at R4 438 to repair the LCD, when the retail value is only R2 600, it makes absolutely no sense with the phone being less than 2 months old that I should now continue paying for a refurbished phone, which had nothing to do with what was initially stated as the problem with phone. NO ONE AT TELKOM is assisting me & I refuse to continue on with this contract, as they are in breach of contract, it is now 24 Feb 2015 & still I cannot get any answer from the people at Telkom. I will not continue to pay for a service I have not received for almost 3 months now & I want this contract terminated with immediate effect & the payments I made for January & February 15 refunded. This is unacceptably poor service!!!