January special cancelled without informing client

Hi,

In the beginning Jan 2018, i app**** for R599 promo and did process of qualifying for the deal with the sales consultant over the phone.

I got a ref ( ********** 16A) to confirm that my order is in motion. I was told it will take 14-21 working days for the technician to install etc. I received numerous sms's confirming the order and further communication will follow.

A week later, I received the wireless extender & LIT tv, as part of their promo via courier.

Two weeks later, I followed up with Telkom to find out the progress on my order, to find out that my order has been cancelled. According to the sales consultant, the possible reason might be due to cable theft. And I informed the consultant that it's a new develop area and I have seen technicians installing Telkom lines in the area. However, the consultant was adamant that this could be the cause.

Apparently adsl is not in our area but fibre is available. So now I have to do the sale from the start, and I was given a new Ref # ( ********** 06A) to wait another 14-21 working days.

This is unacceptable that a client should wait more that required time have deal installed and running smoothly.

In the first ref # order, the consultant provided me with a number which was allocated to my address and was told that we will have the number. Having to do the process twice and still not getting what I wanted is unacceptable.

I believe Telkom should take responsibility to ensure the process is running accordingly and issues like don't happen. So I am expecting feedback to expedite our installation with the technician to have our house running as required.

I await your feedback.

Regards, Deswhill