January billing query still not resolved

Dear useless Telkom. We are now approaching May , my account query logged in February still hasnt been resolved. U charged me an activation fee of R200. To date that money hasn't been refund or credited to my account. my last post the response was that its been escslated. surely that escalating team is useless. plz can u respond wit the following information dont tell me about investigation i want timelines. Wen my R200 will be credited to my account. the service u provide is shocking. i wudnt recommend u to any1. caus u dont care abt ur clients. no kind response will make me change the way i feel. i am disgusted by the lack of interest in resolving queries<br> USELESS. plz do me a favour and get me date and time ur useless accounts team will credit my money or shud i rather go back to the store to request my refund from the useless lady that over charge me. then u can work out payments arrangements wit her. I will be looking at remedial action to resolve this issue caus i feel i am being messed around<br> like i said no We are investigation or escllation team and plz dont be sorry cauz if u were sorry i wouldnt be posting my query for the 7th time.