Jade needs more training

Yesterday, around 10:30am, I went into the Kenilworth Centre branch to do a sim swap. On onset, he wasn't friendly but I let is slide as it was a Monday morning after all. As I have 2 numbers on my contract (mine and my son), he asked which number to do the swap and I confirmed it with him. I don't know my son's number out of my head.

Got the Sim swap and left....only to get home and later discovering that he activated the wrong number! And deactivated my son's sim! My son was on the road and had to let his employer know.

I went online to attempt to fix the problem and was told that I had to go back into the store! I then phoned customer service and was told the same thing! I had to go back into the store to fix what their employee's mistake!

Go back to the store and was assisted by someone else and the person who made the mistake came out again and asked what am I doing back and told him he activated the wrong number to which he rep**** I gave him the wrong number! To which I rep**** I could not have as I reminded him I don't know the other number out of my head and gave him my number without hesitation. No apology nothing!

I asked the helpful assisted what was the arrogant's employee's name so he said Jade. Well Jade, if you accepted responsibility for your mistake and apologised, I would not have resorted to reviewing your poor service on this platform!

Also, Telkom, if your employees make mistakes, the customer should not be inconvenienced by returning to the store!