SP
Sylvester P

1 reviews | Active since Jan 2017

02 May 2017, 08:04

J5 PRIME FACTORY FAULTS CONTINUOUS WITH NO REPLACEMENT OR PROPER DIAGNOSIS ON HANDSET

<p>IM REALLY TIED OF HAVING TO COMPLAIN CONTINOUSLY WITH THE PHONE THAT I WAS GIVEN AS A GIFT FROM MY DAD LAST DECEMBER 2016.I SENT THE PHONE FOR REPAIRS AND RECIEVED MY PHONE 6 WEEKS LATER IN MONTH FEBUARY.ITS NOW END MAY-START OFAPRIL AND IHAVE ANOTHER FAULT.</p> <p> </p> <p>THE PHONECAMEUP WITH AGREEN LOOKING ICON MAN SHOWING ERROR .WHEN THE PHONE STARTS IT REQUESTED A GOOGLE ACCOUNT.THE PHONE DOESNT ACCEPT ANY OF DETAILSANDNOT ALLOWING ME TO PROCEED.</p> <p> </p> <p>ITS OF NO USE HAVING A PHONE THAT I CANNOT USE.I WANT THIS SORTED YET IN QUICK TIME.MY DAD HAS BEEN PAYING ALL THE BILLS IN ORDER.</p> <p> </p> <p>WE SPEND MORE TIME SENDING THE PHONE FOR REPAIRS THAN HAVING TO USE IT ANDI SHOULD BE REIMBURSED FOR THIS.</p> <p> </p> <p>PLEASE LOOK INTO MATTER MY DADS DETAILS AS FOLLOWS RAJAN MOONSAMY ********** 249086 ,IM THE PHONE HOLDER ROXANNE CHINANAYNAH</p>

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Replies (2)
Telkom
Telkom's reply02 May 2017, 08:31
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

SP
Sylvester P's update28 Jun 2017, 16:20
Reviewer Update

im responding to my previous complaint ,this phone has been giving me ongoing hassels and now will be the 3rd complaint.I need a new device .My phone is not comming on

Please get the department contact me on alternate number **********