I've never experienced such pathetic service in my life. Team leaders avoid speaking to me, they always on escalations. That's include your Webchat online.

Billing Morning All, On Friday I received an SMS stating that Telkom Mobile gave me 100GB of Night Surfer as a gift. However I'm unable to use these bundles, I updated my applications earlier hours yesterday I think around 01:40AM. Surprisingly it took from my anytime data bundles instead of Night surfer. I called the call centre and I was advised that I should have rebooted my device prior to using Night Surfer bundles. I was not happy as the consultant told me this was on terms and conditions I knew very well that he was talking nonsense. I then tried your webchat agents I spoke to Samantha Abrahams if I'm not mistaken, she advised me that I should have rebooted my phone prior to using these bundles, however that process is not on T&C's. She told me that an agent I spoke to on Friday should have advised me of that process and she's unable to assist me with anything. I then requested to speak to her manager, she put me on hold for about 5 to 6 minutes or so. She came back and told me that her manager will give me a call, which I haven't received since today. This morning around 12:15 I switch my phone off and on as per your agents advise, tried using the Night Surfer bundles it took from my anytime data. Can I please get someone to assist me with this matter. Telkom please take 100GB and give me back my data bundles.