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wahgbie J

1 reviews | Active since Nov 2016

06 Dec 2016, 11:00

ive had it

<p>Morning everyone let me start off by providing my reference number (424cwk301116) wich is the 20th reference number i have for fault logging. So its now been more than a month that i can not use my adsl, telkom is my isp and im realy starting to get sick of them. So i get calls from telkom everyday fo this month telling me that they fixed the issue, and they dont see any faults at the exchange on my line, but my interspeed is stil not fixed, nobody comes out to my premises to check if the installation wires mite be damaged, now ive spent over 1000 rand last month to keep me going on the internet, its a new month and im stil buying data because of the lack of service i am getting from telkom, so i phone and i ask the call centre to give me the phone number of telkom head office and guess what they tell me, " sorry sir but nobody has the head office number" what kind of bull**** is that u working for telkom and yet dont have their head office number but not to worry, it turns out that the internet is very helpfull. Pls dnt provide me with more ref numbers and im tired of hearing "sorry for the inconveniece" that words is already driving me insane fix my damn problem </p>

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Replies (1)
Telkom
Telkom's reply06 Dec 2016, 19:19
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,