Its time for change

Pathetic service . This really needs to be dealt with. I made my order online on the 27 June for the 10 gig special. I was not receiving the 10 gig only the 500mb. I logged my case on 17 July, called again on the 23 July to be told it hasn't been attended to. I then call again on 27 July only to be told that the person who logged it, logged it incorrectly. Now i Must wait another 9 days in order to get my query resolved because a new case had to be logged (this should never happen). This is unacceptable. Still unable to use my device. This is pathetic. I have followed all the procedures and you have not followed your own procedures. New Case no. ********** 0 old case no. ********** 6. On the 30 July i get sent a sms saying my case is resolved. So i give them 'time' because everything always take time to activate at telkom apparently. So i call today, total calling time ABOUT 2 HOURS just to find out that they could not give me my 10 gigs and will only allow for 10 gigs wifi as that special ended, then why are you selling it. Now I am fuming because every call the information changes. So i get a 'manager' Balisa who says they need more time to solve the issue and give me my 10 gigs and it should be done by friday which will be the 11th of August. And BTW its only valid for 3 months which was never advertised. Not sent to me in contract at all. Pull my call recordings on 27 June and listen to my conversation with the sales agent. This is such pathetic service I regret recommending you guys. I want this cancelled and I refuse to pay for a service that I did not use because it was never given to me. Feel free to collect your device and make this right!!!