It's the customer's fault you know

I've been having connection problems with the Telkom network the past few days. I contacted the call center and was told I need to manually select my network. I knew it was not going to work, but so done.

Now I get notifications from my cellphone that the manually selected network has no service. It seems to me that somehow, it is always the customer's fault that they are experiencing connection problems (wrong setup, reboot phone, manually select network). Telkom tells you it wants your business, but is unable to deliver the service they promised and that you are paying for.

Really, please just tell me that you can't deliver the service (or are not interested in doing business with me), so that I can find a provider that will. I mean having a tower in my area is not enough, it has to deliver the connection right?