its taking close to 3 weeks to help me

This is a follow up complaint to my previous one about Telkom.<br> I have been phoning Telkom every few days to find out what's happening with my case. Since I complained on HelloPeter, I have been contacted twice by the social media team and what happened is that they reassigned my case and they. Are saying that this is the reason that its taking so long to be resolved. What I can't understand is that last week the call centre said the technician working on my case had marked it as \resolved"although nobody phhoned me to advise about what to do etc.. Its very frustrating when these socalled technicians don't call the customer to enquire as to what exactly is the problem and what steps have been taken so far. Also"