TG
Thabisile G
1 reviews | Active since Jun 2012
10 Aug 2016, 08:40
Its over!!!
<p>I have cancelled my contract which was due to be upgraded. This contract began in June 2014 and I no longer wish to be in a relationship with Telkom. I filled in the paperwork in May 2016 to cancel the upgrade. I have since every month end been receiving a statement with varying amounts, so I assumed that it was prorata type payments to end the contract. I have now recently received a statement that is due end Aug of an amount equaling my monthly premium amount. Should this still be happening? I have sent emails that have gone unanswered. I just want to end this relationship why is that such a difficult thing.?</p>
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Telkom's replyOfficial
10 Aug 2016, 10:43Hi thabisilegoba,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Mobile billing department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Telkom's reply10 Aug 2016, 10:43
Official
Hi thabisilegoba,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our Mobile billing department and feedback will follow.
Your reference AI***.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
TG
Thabisile G's updateReviewer Update
10 Aug 2016, 10:45Thank you for your response, I sincerely hope that will happen before you debit my account.
TG
Thabisile G's update10 Aug 2016, 10:45
Reviewer Update
Thank you for your response, I sincerely hope that will happen before you debit my account.