kS
kwazi S

1 reviews | Active since Sept 2011

29 Aug 2016, 19:23

ITS ONLY BEEN A MONTH !!!!!

<p>I just want out guys! i went you your store and agreed to take one of those R999 sim deals, because i had an existing contract with you. This was by far the worst thing i have done. i left my very strong and compitent servive provider to come to you because i was informed that this contract was an actual thing. In one month i have visited your stores in midrand over 4 times, i have called your call center maybe 3 times. i have had more than 10 missed calls due to network unavailability, i have lost newtork while on hands free in my car driving, i have been THROTTLED (to my suprise) to 128 kbps speed and on top of that it took you 2 weeks to port my number from my old provider...</p> <p> </p> <p>how is possible that in one month of saying yes i have been to your store so many times to fix things that i was not informed about or where not explained or just happen because...telkom!!</p> <p> </p> <p>This all happens and you have not even taken your first instalment...how do we continue. I am 100 % unhappy with the product and the service. In this day and age you should know that its all about the experience when you sell a product. Mine has been horrible in this one month....</p> <p> </p> <p>Every single time i get to your store there is a line, people are frustrated and angry and confused. HOW IS THIS A CONSTANT THING?</p> <p> </p> <p>I asked to cancel my contract based on the grounds that this deal isnt everything you said it was, its not unlimited DATA, its not unlimited calling when every hour the phone cuts off, and takes on avg 20sec to connect after that. 128kbps please explain which smart phone in this day and age works at that speed.</p> <p> </p> <p>I refuse to pay cancelation fees with administration and a 1st months instalment for a contact, service and experience im unhappy with.</p> <p> </p> <p>peter please help me. these guy are not serious. The manager laughed at me at the Midrand Branch in Mall of Africa when i went to enquire about all my complaints. I dont want to get my lawyers involved over something they can honestly just fix and FREE ME from.</p> <p> </p> <p>Telkom has not made anything easy for me, instead i have become an unrealible, unreachable, problematic person to my peers. The amount of calls missed, dropped or scratched due to bad network is unbelievable!! The amount of times i couldnt even use the internet, my GPS, Facebook, insta or any app because i had no 4g, 3g or H+ coverage is flabagasting. Imagine being stuck in Northcliff on your way to a meeting and your phone cant pick up your route or direct you or send whatsapps or make calls because your network is off....OFF!! how!??</p> <p> </p> <p>im sorry please can this just stop here...its only been a month!!!</p>

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Replies (1)
kS
kwazi S's update30 Aug 2016, 12:15
Reviewer Update

I hope something will be done now