It's not worth it. It really isn't.

Had the most unbelievably horrific experience with Telkom regarding a fault log we made on Saturday with our WI-FI router...THAT HAS BEEN OFF SINCE LAST MONDAY!

Our first attempt to report the matter LAST Tuesday, we were met with this response: Buy a New Router.

That was the f**king response.

Early Saturday morning, we reported the matter (REF: 615 281 03) and we told that the technician would be out shortly. NO ONE SHOWED UP for the rest of the day.

Skip Sunday Skip Monday!

Fast forward to 1 hour ago. I phone the call centre, wait 15 MINUTES on the phone, only to be told that I have to phone thje technian centre to ask where the hell the fixit guys are. I even spoke to a team leader who provided me their number.

I phone them, wait another 25 minutes, and the guy tells me that this isn't even the correct department and that the call center is well aware of this. Buy now I am furious. I know the game. You're to run out the clock because you know nobody will come out 16:30 to fix our devices.

I phone back and explain the matter, wait another 14 minutes, only to discover that the lady who logged the call on Saturday, logged it as an internal matter, not external so THERE ISN'T EVEN ANY TECHNICIAN COMING!

Congratulations Telkom, you have officially wasted my time, run out your stupid clock, but most importantly, I don't see any reason why I should continue being your customer when you don't give two **** about me. I'm still waiting for a call from the team leader I was directed to, only to surprise-surprise be rooted to some random person from billing department.

I urge anybody reading this, do not waste your time and money with Telkom. It's not worth it. It really isn't.