its nearly been 4 months and nothing

I am not going to elaborate my problem my reference no 519635/14 I have requested my line to be moved since 1 may 2015 and it's been nearly 4 months and to no avail I have spoken to staff at Kenilworth branch cape town who professional ly tried to sort it out but could only do so much I even went so far as going to the technical depo in Claremont who told me it's yanother sector area but they will see what they can do but to no avail and yes there was a technical guy at my place who said he can't locate the main box and left that was the last I heard of telkom until recently I got a call from someone telling me that it will be done on the 17 august which must still be seen my point also whether it is today or tomorrow the service you display is totally pathetic and your excuses is totally unacceptable.and believe me this is the worst service I have ever experienced.i would like to thank nadia kemp from kenilworth branch and nicko from technical who could only do so much.pls sort this out urgently.