LC
Liza C

1 reviews | Active since Feb 2010

19 Apr 2017, 16:36

Its IMPOSSIBLE to CANCEL a Telkom line/ADSL

<p>The only way you can cancel your landline and ADSL is to send a mail to ********** and they are apparently meant to contact you and and complete the cancellation within 20 days.</p> <p>I sent the first email on 21 February, and I have subsequently sent THREE more emails....and NOTHING has happened. I even went in to the Telkom shop, and they informed me everything had been cancelled. And I have just received another bill, when I called 10210 they informed me that all my services were still open. Seriously, this is ridiculous...I am being charged R850 for a service that I am not using and that I have tried to cancel using the ONE AND ONLY process that Telkom allows, and yet it doesnt work.</p> <p>Telkom is literally *****ING money from me! They are a bunch of *******.</p> <p>I am leaving the country, and this needs to be sorted out ASAP!!</p>

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Replies (1)
Telkom
Telkom's reply20 Apr 2017, 12:18
Official

Good day Liza,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team