HN
Heinrich N

1 reviews | Active since May 2012

23 Jan 2016, 09:09

Its getting worse

22/11/2015 - 64CRK221115<br> 23/11/2015 - 64CRK221115No response ticket closed without my consent<br> 27/11/2015 - 701CRK27115<br> 03/12/2015 - 701CRK27115Response and somebody shows up!Closes ticket without fixing anything<br> 03/12/2015 - 113CRK031215<br> 04/12/2015 - 113CRK031215ticket closed without my consent, received call from PTA stating that this reference was not even on my line.<br> 04/12/2015 - 526CRK041215<br> 08/12/2015 - 526CRK041215: New cable pulled same result syncing at 6.4 mbps. Spoke to Hendrik instructed to phone Fazel if problem continues.<br> 09/12/2015 - Syncing @ 10mbps line is healthy once again<br> 15/12/2015 - 984CRK151215Lasted for 6 days, syncing @ 2mbps<br> 17/12/2015 - 984CRK151215Ticket closed no response from telkom or hellopeter telkom.<br> 17/12/2015 - 822CRK171215<br> 17/12/2015 - 822CRK171215 Telkom closes ticket without any response again!<br> 21/12/2015 - 385CRK181215 Hands of technical repair division<br> 22/12/2015 - 385CRK181215 Rep**** to customer care sms that no technician showed up and fault still exist, emailed hp telkom.<br> 06/1/2016 - fixed<br> 22/1/2016 - 703CRK220116Lasted for 18 days, syncing @ 2mbps

0
Replies (1)
Telkom
Telkom's reply23 Jan 2016, 09:52
Official
Hello Master Engineer,

We sincerely apologise for the inconvenience and the frustration experienced.

Kindly note that this matter has been escalated to our technical department and feedback will follow.

Regards,
Hilary
Telkom Social Media Team

Best regards,