It's getting harder and harder to defend telkom

You know that friend who promises you great times and keeps on *****ing you but you keep trusting them anyway coz you hope they'll change ? Telkom is one of those friends ......

In September or somewhat near the end of year 2017 I asked if I could upgrade from 5 gigs to 100gigs and " a trainee " by the name of thapelo said I could ( here's the twist ) he didn't tell me that I had 13 more months to the next upgrade and that if I upgraded at that time I would forfeit the 13 months and start a new contract so happy me upgraded not knowing that the hugest bill of 16k would be coming my way. It came nd I was shocked they explained what happened but didn't offer a way out so I had to negotiate a payment deal Wif them and paid my due ...... December rolled around and I noticed I didn't get an invoice or a debit so naturally I called to ask hey what happened over here and a call center agent told me well you don't have to worry coz on our system it shows that you have no.outstanding amounts so happy me again was in my happy place again. Fast forward to today when I noticed that my debit didn't go off again to my surprise here comes an invoice of 3k. Naturally I called them and asked what now buddy of mine ? And ( star of the show ) telkom call center agent told me well in December you didn't pay your due I said well it's debit and it always debits me the amount of 1.6k every month and I had that amount in my account ready to be debited and he told me well.on.the system it says you didn't pay in Jan for December so we added a late fee and I said *** really? first someone from your side told me I don't have to pay but because I can't trust you guys I left enough to be debited just in case and you didn't. So naturally he explained that I have to pay that 3k on March plus the late fee and extra amount and I just sighed and agreed so bottom line is thanks telkom my credit record just took a hit coz of the disconnect between your store clerks and call center being on different pages and naturally when bank people look at my credit they'll see that I skipped payment ........ Naturally it's all my fault right ? Thanks telkom your my best friend buddy I like how you always point blame at us for your mistakes and never even offer a pay back option to say sorry for messing up but hey what are friends for right ?

By the way if you thought I was a ***ard or some sort my name is

teddeus mashele **********