It's been almost a month to current date & Telkom refuses to refund monies over to me always passing the buck...

Good morning fellow colleagues & trust all's well...

I am a prepaid customer & made purchase of airtime for a R130 come the 21/10/2024. I loaded this voucher with 5 minutes & it came up successful...

It did not receive my airtime neither will Telkom give me a refund....Its almost a month now & as one can see there has been no progress thus from...To add to one's frustration apprantly Telkom does not give out reference numbers on calls made to the..( Well according to the News of the country even Police force offers are refusing to open chards) I guess this unprofessional of the country has become a norm 😁...

I has already called them ( Telkom) 19 times & they have failed in all avenues one can think of...Do they ever stop..? No.

Each an every agent plays Manager & gives you their own viewpoints & I don"t know which one's are true..At one time its a system problem @ others its Ringas & others its Telkoms...my last call today really got me petrified...Apparently its not Telkoms issue or the seller of the voucher of R130 but Ringa's or your Banks please...In just the 2 calls to them today i had 2 versions ....1st call ( Telkom is working on it,its is a Telkom a telkom problem ) 2nd ( No not Telkoms problem its Ringa's)...Apparently all ofa sudden o ly this morning I hear of it you cannot speak to a manager because they cannot transfer calls...The 2nd call they lady tells me we can transfer but he manager stepped of....

Now, Icould not insert or data from the 21/10/2024 up until current...Secondly they refuse to give me a refund...Now our Law clearly states ( If you cannot satisfy the consumer within a a reasonable amout of time you have failed & the rand value should be returned)...I can go on & on with names dates & times etc but rather I conclude..

I was just about to write this complaint onto Hellopeter.coms webpage but I wanted to give you one last chance ***) Ijust Love this number...Ooo I am still waiting for the escalations team to get back to me from the morning...If you call back to speak to the agent you spoke to previously you simply cannot because they just do not know each other...They don't even know their managers...They don't even know who the CEO of Telkom is...SCSI...Whats that!!! They dont know ( Niks)...last one if you raise your decibel of voice in regards to how anyone will do it odnindaryly...They put you on hold for 15 to 20 minutes but they can hear every single thing you ate stating in the background...They fail to realise that people like me worked for coporate companies too...mmm Legal customer services manager for Bmw & we know all of this...Well knot in a bad way therefore I guess they are working for a subcontracting company to Telkom...Are they management material NO! But I lay my blames @ the feet of Telkom...Period!!!

We as managers for BMW has to see an industrial psychologist once every two years to keep our jobs making doubly sure we are still competent in our fields of expertise...( I just threw this in to put blinkers on one so you will know what other companies do to keep their customers happy & at ease) & In closing when to come to their end of the call ( Telkoms agents) you are prompted to anser 3 questions...I always give the worst rating thinking they will call me whomever but know they don"t so why even have that system in place...I know why the managers do return your call its simple...

You call call me on *** & there was one just one so called ID number given to me by just the one agent because none of the others knew of it...It reads as follows ***...So thats it if one dosent call I will lodge a complete write up onto Hellopeter.com & personally call & walk into the Ombudsmen office tomorrow...

Kindly excuse for errors made to one's vocabulary,spelling etc..

Chow4now Clive ***

P.s...This message was copied & pasted to Hellopeter.com website...