Its been a week without service being restored

Our telephone and Internet lines has been off. The cost to go upload my assignments has cost me more than R300 and still our telkom line is offline. When we contact the call centre they say it has been reported, on the internet it says that it has been reported. But its been more than a week and we still sitting with no feedback and active services. I have 3 more assignments to do and upload but cant do this as our Internet is still off and i cant do my research as needed. Please assist as 2 of the assignments is due on the 27/05/2015 and this fault has been reported more than a week a go.