Its been a MONTH

Date for landline installation was 2016/02/08. Technician said undergroumd cable was broken or faulty and i should phone him 48 hrs later. No response from technician after this period and still to date no response or update on line installation. Phone telkom several times and complained about this issue. No response from telkom after the several complaints. I then phone again waiting 40 min on the phone before i was assisted. The staff told me no status on the line and then log a call to the technical department where it was said ill be contacted with a status update. This did not happen...how long do i have to wait???