Its been 8 months since I cancelled and I'm still paying

<p>This is the worst experience that I have had in my entire life when it comes to customer service and a business being *********. I cancelled my service back in September 2016 and it has still not been cancelled and they till taking my money every month.</p> <p> </p> <p>So after going to a Telkom Mobile store back in September 2016 and talking to a Telkom rep on their online chat I was told that I can only cancel my Telkom service through submitting a cancellation form to their cancelation email address. This I did at the end of September 2016 with the idea that October will be my one month notice and from November my service will be cancelled and I won’t have to worry about paying anymore. Thishis was the Smart broadband 50GB package on a month to month package that costs R 699 per month so not a cheap service.</p> <p> </p> <p>January 2017 after making some online payments and looking at my bank statements I realised that I was still paying for this service that I requested to be cancelled back in September! I called their billing department gave them my situation and they opened a case to investigate. I gave them all the proof with the email and correspondence with them. I was told by the billing department rep that my service will be cancelled within the week and they will pay me back the money from 1 November 2016.</p> <p> </p> <p>To date this service has still not been cancelled and I’m still paying R699 for a service that is supposed to be cancelled. I have called numerous times since January and the only feedback that they give me is that they are still investigating the case and that someone will get back to me.</p> <p> </p> <p>This is ridiculous and the worst customer service that I have ever experienced Telkom just does not care for the fact that I have requested the service to be cancelled, have opened a case on this and just continuous to take my money on a monthly basis as if nothing has changed, I mean it has been eight months!</p>