its been 7 days

i went to apply for another contract did all the paper work and so on after doing everything the lady at telkom mobile vanderbijlpark vaal mall said i will know within 72hours okay i waited 5days and phoned telkom mobile customer care the said 5 to 7 days okay then they transfered me to account where i waited 45min and no answer try to phone again they gave me 10210 to dail yet again no-one answers so how long does it really take.<br> i cant drive 25km to the nearest telkom mobile just to go and here whats going on. 25km to vaal mall and 25km back gives you 50km. why must one lately straggle with telkom