its been 4 months now reporting and no technician

I find it very diffucult to understand why are we paying rentals for a year if the phone is offline for 4 months and we've been reporting and even went to telkom shop and promised a technician will be sent every month with a different ref no. Sad part telkom was moved empangeni to report you need to go to richards bay spend your time and money but still no one will come to fix. Is fair to be charged the full year but unable to use the phone and we have loaded airitme on it, i hope they will extend since we are in the 4th month without the landline never mind the money spend travelling to them . we are even tired to ask neighbours for their landline so that we can report since no one bothers to come and fix this problem.