It's a struggle to cancel cellphone insurance

Telkom has made it their mission to annoy me when I cancelled my device insurance online. I cancelled on the 28th of January 2019 and was told that a one month notice would apply. It's March 2019 and the insurance amount is still appearing on my statement. I spoke to Finsure and they said that they did not get notified about the cancelled of the insurance! I was supposed to call them and they would cancel.

Telkom, why do you have a chancellation options online that clearly does not function?

And why are you making it so hard to cancel services? Because currently all contract can not be cancelled in-store or via call center, it can only be done online?

I have lost total interest in Telkom and I cannot wait to have my two remaining contracts cancelled once it reached 24 months!

Julia