Its a real struggle

I have been trying now for the last couple of months to close my contract. I have tried doing it through their app where you chat online with one of their consultants. Now this month I receive another statement with the subscription fee. Since November 2018 the number was disconnected so I assumed it was close. a Person struggle to get through to them telephonically and since the cell number was disconnected I cannot use the app. The few times I got through to them the service was excellent.