Itemized billing

I've had my contract now with Telkom for two years now and have recently upgraded to a new phone. In the two years that I've had my contract,not once did I receive my itemized billing from Telkom, I selected the option to receive itemized billing and I also get charged by Telkom to receive that report. <br> Never the less not once in the two years have I received my itemized billing,although I have contacted Telkom to have them send me that report but until now still no itemized billing. <br> What do I have to do to receive my itemized billing every month and why do I have to pay for something every month that I do not receive?<br>