TW
Trevor W

1 reviews | Active since Jul 2011

09 Mar 2017, 06:27

Itemised billing

<p>Every month since my contract in September 2016 i go thru this on email. I ask telkom to enable my profile so i receive an invoice with itemised billing so i can see what i pay for. And every time they do security checks and say it's been done and still i get my invoice without itemised billing.</p> <p> </p> <p>I got fedup in January 2017 and phoned them so i can have a recorded conversation.</p> <p> </p> <p>Spoke with "Samatha on 03 Jan 17 - 12:43pm. Samatha called me back on a recorded line and i was assured this was fixed."</p> <p> </p> <p>Nada, nothing, STILL i get invoices without itemised billing. Again i mail again secutity checks. I'm fedup.</p> <p> </p> <p>Please investigate your call centre as they are generating work for themselfves and perhaps irritating me on purpose with this tedious request.</p>

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Replies (1)
TW
Trevor W's update05 Apr 2017, 07:16
Reviewer Update

Dear Telkom mobile

So, again no itemised billing attached and de-ja-vu - Here we go again. See attached invoice as well as references where telkom state this has been resolved, etc etc.

Previous apparent resolved case no's:
Case No: ********** 0 12 March 17, Apparently resolved 17 March 17
Case No: ********** 2 3 January 17, 5 January 17


Waiting on the next case number so i can add it to next month complaint when again you won't get it right.


Have a lekka day!