ITEM NOT DELIVERED FOR THE PAST 5 MONTHS

I was told that I was going to receive feedback, it has been over 48 hours, and I still have not received any help on what to do with regards to what Telkom is going to do to resolve the issue. The parcel that has not been delivered since JULY, we are filling approximately R250 of airtime daily due to the inconvenience caused by Telkom. We have been contacting Telkom constantly for approximately the past 5 months to help us resolve the issue, yet nothing was done. If Telkom is having a problem with Skynet as we were told by the consultant, it has nothing to do with us the customer. We are not able to use the service we are paying for. THIS IS UNACCEPTABLE!