ITC Request

Good day,

Its not even a good for me, my Name is Lebohang. I have had a contract with Telkom for abput a year now. I have been happy with their service but not until I have a query that they needed to solve via thier call centre. I called on the on the 15th of September to report my phone missing and requested an ITC. The girl that I spoke said to me that I will only get after 2-24 working hours. She never sent me the ITC. I had to call moe 4 times up until I spoke to a manager that just sent it within 1 minute. At the time I asked for the ITC. I wanted to claim from my insurance a P10 lite because I had a P9 lite. Because of the delay from Telkom I have suffered stress, I still dont have the phone because the stores no longer have it. If I got my ITC number on time I would have gotten my phone but it took Telkom 3weeks to give it to me. I am so not happy with their call centre right and their management as I dont have a phone right now because of them but my self-acconut they are still billing me.