ITC NO IMPOSSIBLE TO OBTAIN

Telkom knows nothing about customer service and the urgency of having a cell phone issue ( fast track ) resolved. I have contacted your lines on Sunday from 22:00 , after my initial 20 min hold I spoke to Zama who just rudely hanged up, another 2 hours hold and no assistance. managed to finally speak to Sinazo at 2am who in her sleep told me they have been off line and DO NOT CALL CLIENTS BACK, no IVR message in place to advise clients, nothing!!!! a suppose to be Team Leader Tshepo had no action in plan and does not even know the Telkom complaints line - division full of script driven *********** stuff. I have been told on Monday after I had to make another call that I will receive an ITC no within 24 hours, to date I still have NOT RECEIVED IT AND YOUR LINES ARE ALWAYS BUSY. this is unacceptable, how do I claim for my phone if I do not get the information that I want. we all know I will still experience terrible service from your insurer.

I NEED THE ITC NO TODAY.