1 reviews | Active since May 2015
ITC,Billing and Disconnection!!!!!!!!!!
<p>Good morning.</p> <p> </p> <p>This will be the 3rd post about Telkom. I have went to the Telkom stores only to be told that they cant do anything. When I call Telkom they tell me they will sort it out and call me back to verify with no call back or it being sorted out and lastly after opening a Dispute and asking to be called back, I find out that they cancelled my dispute but worse, disconnect my line even when I have time to pay!!!!</p> <p> </p> <p>Now I cant even call them from my home line because they stop you from contacting them.</p> <p> </p> <p>Firstly, I took out my current package with the call centre on 9th Sep 2015 which was a bundle package for R 699pm without weekend everyday. So altogether without call usage, my subscription should be R 715. After having billing issues from Sep eventually in Nov I was called back and part of my bill was sorted out but from then, my Bill was increased to R 789.47 for no reason as my subsription and thats after being discounted. I have calculated many times and thats what I am paying. This was my dispute but I wasnt even called to clarify this!!!!! I want my bill sorted out.</p> <p> </p> <p>Then I get blacklisted for NO REASON!!! I had to call around to get something done and I dont know if it has been sorted out? I want to be compensated because everyone refuses to give me any credit because the blacklisting is for R4165 per a month!! </p> <p> </p> <p>Lastly, my line was disconnected. I get invoiced on the 13th of every month, so 30days from then is when I should be given to pay and 15days grace, this is what Telkom agents said but its the 14th TODAY AND MY LINE IS CUT?????</p> <p> </p> <p>I am so angry, I honestly feel like going to the ombudsman today and sueing for all this because its really damaging my credit score. I really would rather pay R50 or R100 more now for better service.</p> <p> </p> <p>Imagine Telkom stores now say they dont handle queries, and when our line gets disconnected for a bill we cant even call or query it instore or over the phone? What kind of company has Telkom become? Utterly PATHETIC!</p>