It would even be difficult for Telkom to top themselves this time!

<p>My wife & I decided to get our own personal wifi at home during April 2017. That being said, we set of to the different WiFi/internet companies/providers. We drove around, talked to different people, did our "homework" & decided to go with Telkom as Telkom was offering the deal, at the time of our search. The April 2017 deal at Telkom was that you get uncapped internet usage/WiFi, including free installion, router etc. We would ONLY be charged R599 per month, from month number 1 until month number 24 when the contract expires. It seemed liked a great deal to us & we decided to go with Telkom because we were told by the consultant, Thabo Lepeli, that the data would be uncapped & that the line speed would be 10Mb per seconds. We couldn't have asked for a better deal for the price! </p> <p> </p> <p>We signed the contract on 26 April 2017 & were told that we now all of a sudden have to pay R700 immediately for a deposit & that we will have to pay 2 installments at the end of May 2017, for the months of May 2017 & June 2017. We paid the R700 & hoped for the best! </p> <p> </p> <p>We were then told that the ADSL could only be installed on 2 May 2017. Credit to the technician for honouring his appointment & being on time. While the technician was busy with the installion, he asked me for the username & password & told him that we never received an username or password. I had to phone Telkom, from my prepaid cellphone, & were transferred from 1 deparment to another, while nobody could assist me, just to get a username & password. This carried on for a hour, without any exaggeration, using my own cellphone. I decided to drive to the Telkom office with the hope that Thabo or any of the other consultants could assist me. Getting there, I was told by Thabo to phone the call centre again this time from Telkom's land line. Again another hour passed, with me being transferred from 1 person to another. Eventually, out of the blue, Thabo gave me a username & password.</p> <p> </p> <p>With this in hand, I left & came to finish the set-up at home. Having finished the setup, by myself, I was happy & thought that we are going to enjoy using this wonderful product from Telkom. </p> <p> </p> <p>I went back to Telkom yesterday, 12/05/2017, to find out that the second page my contract has never been completed by Telkom & including this I found that Thabo wasn't an authorized consultant to sell me this product. The contract that Thabo gave to us to sign was for R799 per month & not the R599 per month that we app**** for. We went back to Telkom this morning & I told Thabo that I would like to cancel the contract & was then told that there was NO manager on duty to cancel my contract & that we had to wait until Monday. I decided to phone the Telkom call centre again & was assisted very quickly today but the call centre consultants, ***ile, instructed me that I had to wait 21 days and can then only log a dispute to get my, wrongfully charged, deposit back.</p> <p> </p> <p>One of my questions to Telkom is as follows: "Why do I have to wait, more than a month, to get my deposit money back & have this service cancelled, while Telkom wanted its money right away before any service was delivered?"</p> <p> </p> <p>My invoice number is: 014 167 133.</p> <p>P.O. Number: 161 905 983.</p> <p>Telkom branch code: 3112</p> <p>Telkom Branch Name: College Square, BLOEMFONTEIN.</p> <p>Date: 26 April 2017</p> <p>Time:12:30</p> <p> </p> <p>I TRUELY UNDERSTAND NOW, WHY PEOPLE GET UPSET WITH TELKOM!</p> <p> </p> <p> Regards.</p> <p>Gerhardus & Sandy van Blerk</p>