It was terrible I swear

It was terrible I swear. My debit order date is the last day of each month I called Telkom just to make sure the payment was taken on the 1st of August and the specialist agreed a week later my see my phone is blocked and I called again I explained to the guy and he then told me to send my bank statement and he will escalate it I then called back 7 days later like I was told to and the lady says yeah the error is on their end and their system tend to take the money and come back unsuccessful and that I will be charged a penalty fee and just pay my usual installment I don’t understand why but I agreed anyway I then see today that my E-sim is blocked and I called again then they say I skipped the payment for my eSIM which was taken on the 31 July and is scheduled to be taken the end of August and today is the 26th and also they say no I have to pay a double installment because I skipped a payment which was their fault