It was boring and

I have huge problem with Telkom, I took a mobile contract with) Endycart Nhloge) them on 5th of June 2022 and due to the phone technicality issues I returned the phone on the 11th of June 2022 and agreed to cancel the oppo Reno 7 and apply for Samsung S22 which according to the store manager (Siphesihle Socenywa) a was done successfully, the store manager said to me I won't be debited while e waiting for the new phone, however they **** because the first debit order with pro-rata went through on 25th of July 22. the shop to complain but was not assisted, I tried to calling head office accounts department to enquire and also to resolve my problem ,still I was not assisted, on 26 July 2022 I called Telkom accounts again to cancel everything since my account is being debited while don't have the phone they requested documents which I provided to them, so I could proceed to cancel the contract I was given a case number however the case is still not attended and account is still being debited to me that is ***** , I wouldike Ombudsman to assist with cancellation of my contract and be refunded all my money back

Below is list of case number ihave received since applying for accounts cancellation and refund

The case numbers - ***4, ***999220