It takes a moon cycle to refund my money.

28 days to process a refund? Where do I start, I got a mobile contract from Telkom on the Internet, mistake 1, they processed a pre-payment on the 30 May 2017, and the payment will be credited to my new account, so I will be in credit, yes sir, mistake 2, receive phone on the 2 June 2017 contract only activated on the 9 June 2017, port my number 19 June 2017, now I can use my new phone. Debit order supposed to be on the 25 June, however I’m in credit yes, no debit order goes off, yes so I should have a credit on my account this is why no debit order for the month of June, 25 July double payment goes off, huh? What happen to my credit? Phone the call centre, no sir the credit has not been settle to your account as the Sales department system is not the same as ours, okay no problem we will load a query, ********** 0, it take 3 working days to be actioned, after 3 working days receives SMS query resolved and closed with no feedback. Phone the call centre, no sir close the query because we need the transaction ref# as we cannot pick up the credit, provide the transaction ref# to consultant, open new case ********** 1, 1 August 2017. Another 3 working days. 11 August get SMS query resolved no feedback again, phone call centre again, no sir, back office has loaded a refund and should be in your account in 7 working days. 22 August 2017, 7 working days later no refund in my account, phone call centre, no sir it takes 7 to 10 working days, are you depositing cheques? I have spoken to 7 call centre agents and all will send an e-mail to the back office to get an update, still no feedback, may I speak to a teamleader, my teamleader is busy on another call, can I get him/her to phone you back, never does, Piercy, Jane, Lingiwe and Brenda is still phoning me back to give me feedback, may I speak to the manager please, no manager is available, please send an email and copy me in the mail as I do not know if you are giving your teamleader the message, nothing still, no feedback. I just want my money back, in my account or credit to my Telkom account. I can find a complaint line, e-mail address The products you offer are great, your customer service is horrible, useless and I think after my contract expires I will expire Telkom completely too, and look up how long I’ve be a Telkom customer.