It takes 6 months to cancel a line and take out a new one

<p>I moved into a house with two friends and they begun the process of cancelling their previous line on the 24th of October.</p> <p>This line was only cancelled on the 7th of February which is more than 3 months later.</p> <p>I went to take out a new line on the same day the previous one was cancelled (on the 7th of Feb) and they gave me an installation appointment date for the 9th of April, 2 months later.</p> <p>This means that it will take close to 6 months to cancel a line and take out a new one. </p> <p>I found it unacceptable that they expect people to go 6 months of the year without Internet, and provide no valid reason or excuse for this bad service.</p> <p>Nevermind the fact that i had to pay over R600 just to have someone reconnect our line to the exchange.</p> <p>Does anyone know whether it is possible to change the appointment to a sooner date, as I cant afford to be without internet for any longer.</p> <p>We are 3 post graduate engineers who badly require access to the internet to work on our projects.</p> <p> </p>