It takes 5 months to migrate my number to prepaid but less than 5 hours to cease my number and nobody can assist.

<p>After struggling for months to have my contact cancelled and my number migrated to prepaid, Thulani Mokoena from the cancellations department exceeds all expectations and cancels the number completely after Arthur (Southgate store manager) clearly stated on the cancellation form they should migrate the number to prepaid. Sithandiwe Ndlovu of the call centre couldn't give 2 ticks because someone else already escalated the matter but didn't receive any feedback... Worst service provider ever! Case number: ********** 7 Staff that cannot comply with clients requests: Thulani Mokoena, Sithandiwe Ndlovu </p>