It should be *******....

<p>So Telkom there is a lot to say about this company and believe me when I say rather get another company if you ever in the market for DSL or fiber services... So, it all started about a year ago when I decided I am done with telkom and there useless service and it's not the call center that's the useless part, it's everything else related to actually fixing your problem or just getting the service you are paying for, so I decided that it's time to switch to a "Real ISP" and get my ADSL service switched to Afrihost, so I phoned telkom and they said I need to wait 30days for the line to be placed in the holding pool and guess what it didn't so like you would I phoned again and asked whats going on and like always they have no clue as in whats going on and once again I was told to wait the 30days and I did again and to no success so I gave in to telkom and just gave up at that point and continued to use there " Service". </p> <p>In the beginning of this year we decided to change to a faster service the 20mb ADSL as we only had a ADSL router at the time, and it worked great for about week and after that the line kept syncing at 12Mb and I called support they would then reset the port and we would be running at 20Mb with excellent SNR and Attenuation but again and again this would happen to a point where we decided to get a nice Asus VDSL router to make sure it was not on my end and to get the service switched to VDSL. We then called telkom to get the service changed to 20Mb VDSL which is the same price on the "Elite Package" but first time around thay tried to sell us there Uncapped bundled Package so we declined and said that we just like to get the line switched from ADSL to VDSL nothing else then the story suddenly changed to "It is impossible and can not be done because 20Mb ADSL is the same as 20Mb VDSL" so we decided after talking to multiple Accounts people and getting the same story after a week or more of syncing at 12Mb and paying for 20Mb. I decided to give telkom another call first to the support side to get my port reset again and then I asked about the ADSL and VDSL thing and guess what he told me that I just need to speak to accounts and switch my service and that the ADSL and VDSL service is not the same thing. So we called sales and thay first said no and the same story as before and after asking to speak to the manager and when he suddenly then decided that it can be done we where told to wait 72hours for the technician to change the port at the exchange ok awesome I thought at the time we waited and weeks went past and we are still on 12Mb ADSL and paying for 20Mb doesn't that sound great? , finally again we are trying to get the service moved to the holding pool so we called we email we waited and once again we are being held hostages by Telkom.</p>