It seems impossible to cancel my Telkom line

<p>I had a Telkom line put in a few years ago so that I can have an ADSL connection through MWeb. I didn’t want to have a Telkom line, but it was a requirement for the MWeb ADSL service.</p> <p>In December 2015 I had a fibre line put in through another service provider - Greencom. Satisfied with the fibre line I decided to cancel the Telkom line seeing as I had no further use for it. Cancelling, however, seems impossible.</p> <p>There is nowhere on Telkom’s website where I could go, or a number that I could phone to cancel the line. Telkom shops all say that they can’t cancel the line and that I have to do it online. I eventually found out that I had to fill in an 42546 Contract Service Cancellation Form F 2, along with the latest monthly statement and a copy of my ID and email it to ********** with the subject line “Cancellation of Telkom line”.</p> <p>I have been doing this since February, and last tried on May 30, and once I did receive an SMS telling me that someone from Telkom will be in touch. No-one has contacted me. Telkom’s billing system, however, works flawlessly because I still keep getting billed R189.00 for a line that I have cancelled in February. That adds up to R1512.00 that I will probaly not be refunded for.<br />I even asked Beeld newspaper’s consumer section - Tot U diens - to help, and they also couldn’t make any headway. What more must I do to cancel this damned Telkom line and get my money back?</p>