It's time to cancel my Telkom account.

On Friday 6th November a power failure left me without internet as the stupid Telkom router has a terrible habit of resetting itself if this happens (in a country with Eskom reputation!) I phoned and reported it and was told a technician would contact me. No one did. I phoned Telkom back and was told that a technician would call our landline to fix the problem on Monday the 9th of November at 14:30. I had to take off work to be at home and ended up sitting from 14:30 to 15:30 - no one phoned. Today (Wednesday the 11th November) my wife contacted Telkom and was told that someone would call me at 15:00 to arrange to meet me at my house to sort out this problem. Again I had to take off work to sit at home from 15:00 to 16:30 - again no one called. I cannot believe the audacity of this beyond useless institution to treat its customers with such disregard and disrespect. I think it is time to cancel this account, give Telkom back their ridiculously temperamental router and just get a ****le. At least then I do not have to go through this stress and tolerate this total lack of service every time Eskom decides there needs to be a power failure. Beyond ****ed off.