It's over a month and the conttrct is still not cancelled

<p>I am very frustrated with Telkom.</p> <p>I app**** for the Smart internet contract in January 2017 and it was approved. On the 31 Jan 2017 I recieved the router and I connected it. On the 1st February they advertised almost the same package at a lessor price... because i was still within the "Coolong Off" period, I therefore decided to cancel the contract and apply for the Deal of the month (which I did not get, no reason given but empty promises.).</p> <p> </p> <p>My nightmare started. I called to cancel and the Call Center Agent sad they will escalate and the courier will come collect the device. I did the cancellation on the 1 February 2017 and the device was collected on 7 February 2017. I continously made follow ups with Telkom to check if the contract is cancelled as I was not recieving any notification. Every call I made to telkom I would be told that the matter will be escalated to the supervisor.</p> <p>On the 15 February 2017 my account was debited (R305.42). I called them again and I was asked to complete a cancellation form of which I did. Later in the month of Feb I called again and I was asked to send the Delivery note as the contract was not cancelled (reason was that there was no confirmation that the device was collected). I have done everything that they requested me to do and they are failing to do only two things I am requesting them to do which is to cancell the damn contract and stop billing me for nothing.</p> <p>Very frustrated soon to be ex-customer</p>