It's now almost a month fighting with Telkom

dealing with Telkom has been worse than pulling teeth! -putting it midly...in my lifetime I have never experienced such rudeness, incompetence and lack of customer service. it all started way back in the month of September, now November is upon us and yet nothing is being done other than excuses, empty promises and no feedback. in short, an EFT was done to be a good customer however the INCORRECT reference number was given by an *********** call centre agent. payment went into the wrong account. this was all information Telkom was aware of however because communication between \departments"is non existent they tried to take payment again and again and again incurring ridiculous amounts of bank charges for something that was paid. I the customer now need to phone on a daily basis because why would they call me back with feedback for their mistake right? their \""back office\"" is yet to call me one month later... and the team manager whom was supposedly going to deal with it personally does not ever remember my name when I call back after having to explain myself over and over again to rude consultants with attitude no soft skills or know anything about customer service!! PATHETIC!!!"""