It's impossible to terminate a telkom servivce

I have been sending termination notices to telkom via email, [Email Removed] as requested since 31/12/2015. Used forms supp****, and included copies of ID. Received automated response promising feedback in 48 - 72 hours.<br> <br> Resubmitted 22 Jan 2016. Same automated response, but no follow up call. Service not cancelled.<br> <br> Phoned call center. They asked me to escalate to [Email Removed] Received following message:<br> <br> Dear customer,<br> <br> <br> This is an automated response to let you know that we have successfully received your email. You will be receiving a response from us as soon as we attend your email. Please note that our working hours are from 07:30 till 16:30 from Monday till Friday and we regret the delay in reply over the non-working hours.<br> <br> Kind Regards<br> Telkom Escalation Centre<br> <br> No response to this date.