RI
Rory I

1 reviews | Active since Jan 2016

16 May 2016, 18:37

It's been 4 months and telkom still hasnt responded.

<p>I keep logging calls for my LTE. I keep disconnecting and getting really slow speed. I have logged multiple calls with telkom. Nothing ever happens. A few days goes by and the call is closed without anyone ever getting in response. The telkom staff have been beyond useless on the phone. Whenever I ask to go through to a manager I get told that telkom are not allowed to do that. All they can do is log a call, which then gets closed without anyone calling me or fixing the problem. i have requested a refund for the past 4 months that I have had to pay R999.00. The latest call I have logged has a ref of ***3 but again this has been 'resolved' even though nothing has been done. I want someone from Telkom get in touch with me to sort this out! I need my problem fixed and my money for the last 4 months returned. I have all my previous reference numbers and emails to prove the complete uselessness of Telkom. I am prepared to take legal action should I not get a response in by Wednesday.</p>

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Replies (1)
Telkom
Telkom's reply18 May 2016, 11:59
Official

Hello Ingle123

This response serves as confirmation that your query has been received.
Your reference number : SM234369
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.