It's all about payment, but no service!!!

<p>I app**** for a new ADSL land line at Telkom Cape Gate on the 3rd of December. The gentelmen who assisted me said it would take 7 working days before a technician will come out to install & activate the ADSL line. I double checked that everything is in order and he assured me that the internet will work once installed, a gentlemen by the name of Jonathan arrived at my home on 13th of December afternoon. After he installed the new land line, I asked him if the ADSL is also active on the line as I was still waiting for my ADSL Router from MWEB. I asked Jonathan if the ADSL is also active on the line and he confirmed that everything is in order. Two days later I received my MWEB Router and connected everything, but nothing was working except for the telephone line. So I started calling mweb my service provider and they said adsl line was not installed/active I must call Telkom! So i did call Telkom and they then confirmed the same thing that the line was indeed not installed/active! I called back and forth between MWEB and Telkom, but got nowhere with Telkom! I did not make the mistake and feel that Telkom are responsible for this mishap. All they simply said is I must wait another 7 working days for the problem or mistake to be resolved which I feel is inapropriate. I received an sms text from Telkom stating that my ADSL landline has indeed been upgraded and activated to a 10 mb line. Again I followed up immediatley and just lead to nothing! I am still waiting and in the meanwhile I must pay both providers, but no service. So from my side, Telkom is responsible for the mistake which I must wait for to be rectified when it should have been done correctly on the the day the Technician was at my home. All I ask for is service and not excuses, please can I have this dealt with and sorted this week still!!!</p>