It is obvious that telkom doesn't care

So I called in wanting to move my line as I am moving... I thought let me call the call center as the branch would most probably direct me here... During the call I wanted to move my line and upgrade it from 2mb to 4mb... Service was average but then after an hour on the phone nothing was sorted out I get told that I need to go into branch and there's no way I can be helped??? This is such ****.... So now instead of making an upgrade I want to cancel it all together