IT IS NOW ONE MONTH AND SOMEONE IS STILL PHONING

It is now a month and no-one from Telkom has bothered to phone me to solve my query. Please advise when it will be sorted...AND TO MAKE MATTERS WORSE THE TELEPHONE LINE IS DEAD. The technician is still coming back to sort it out....<br> PLEASE DONT JUST GIVE ANOTHER SOCIAL MEDIA REFERENCE NUMBER. SORT OUT THE PROBLEM<br> <br> Billing<br> Dispute details: Telkom ADSL Line Only(***)<br> The details below provide a detailed description of the billing dispute logged. <br> Create Date 2015-09-29 <br> Service Number <br> Invoice Number 509H***e <br> Dispute Reason DIRECT DEBIT REJEC <br> Dispute Amount R 270.53.00 <br> Comments customer requested for a dr order to be deducted on the 20th of each month, but Telkom deducted the amount on the 18th, he wants to be credited for that. *** Debit order/Cheque levy R180.53. the bank charged a customer R90, because Telkom debited on the wrong date, he wants to be credited on that also. .