It is not bad service, it is NO SERVICE

<p>I received a call on Monday 17 October to do a telephonic upgrade on my contract. It suited me as I don't have time to get to a store to do the upgrade myself. I was told the phone will be delivered in the week. On Tuesday the delivery people rock up at my office with my address on a incorrect parcel with someone else's ID number. I send them away. On Wednesday they phoned and we arranged delivery on Friday. As I expected, no one arrived on Friday and also not on Monday. That Monday afternoon 24 October I visited a Telkom branch and was told that the upgrade has been closed as the phone was delivered on Friday and has been activated and is being used. But that delivery was not done to me. It is only in our beautiful South Africa that you can expect someone to receiv a delivery that they know is not theirs, but they activate it and use it as if it is theirs. Amazing!We are almost at 2 weeks now. My number has been discontinued and I cannot use the current phone as the number has been activated on the new phone. No one wants to help me, I have spent hours on the phone with the call centre and they just never get back to me, the problem probably just is too big too sort out for those useless staff in the call centre. Not even speaking about the branches, it is terrible, no one wants to help me, they just put me on the line with the call centre to, once again, not be helped. So Telkom, please cancel my contract, I will rather pay R500 pm more and at least have a phone and better service with a different provider. Pease feel free to do with that phone just what you want to. Never ever Telkom again!</p>